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Why can’t I see my sign-ups and/or rewards?
Why can’t I see my sign-ups and/or rewards?

Using a different browser/device, clearing cookies or even using incognito mode. may prevent signup tracking,

Manuel Bernal avatar
Written by Manuel Bernal
Updated over a week ago

Our tracking is based on browser cookies, so if your friend/follower used a different browser/device from the visit to subscribe, cleared the cookies, or used incognito mode, the signup might not be tracked.


If you have questions, please contact our support team through the platform chat.

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