Integrating Kommo with Albato allows you to automate the management of deals, contacts, and other CRM data. Set up triggers and actions to simplify data management and automate processes.
How to Connect Kommo to Albato?
Log into your Kommo account.
Go to the integrations section and find Albato.
Follow the instructions to install the app and get the API token.
Log into Albato and create a new connection for Kommo using the API token.
Set up the necessary triggers and actions for integration with Kommo.
For detailed instructions: How to Connect Kommo to Albato
FAQs
Why do I get the "undefined index" error?
This error occurs when you try to access an array element that doesn't exist. Double-check your data and make sure you've filled in all the necessary fields.
Why does the "Deal Change (API)" trigger react to deal creation?
This is standard behaviour. When a lead is moved from "Unsorted," the "Deal Change" trigger fires because it’s an update to an existing deal, not a new creation.
How do I add multiple tags to a contact or deal?
To add multiple tags, separate them with a comma and a space. For example: Tag1, Tag2, Tag3.
Why do I get a "204 No Content" error from Kommo?
This error may occur if the entity in Kommo is missing or locked. Check the existence and availability of the entity.
How does contact duplication-checking work?
If duplication checking is set up based on two parameters and only one is received from the source, Albato will find the most recent contact (created or updated) and update it. A new contact will not be created.
Errors and Solutions
"Undefined index" Error
Check the accuracy of the data you are sending to Kommo.
Ensure all necessary fields and array elements exist and are filled.
"204 No Content" Error
Verify the existence of the entity you are trying to access.
Ensure the entity is not locked.
Issues with "Deal Change (API)" Trigger
The trigger fires not only on changes but also on deal creations, especially when moving from "Unsorted."
Issues Adding Tags
Separate tags with a comma and a space, for example:
Tag1, Tag2, Tag3.
Issues with Contact Duplicates
Ensure both parameters are sent if duplication checking is based on two parameters. Otherwise, Albato will update the most recent contact.
Specific Questions and Instructions
How to Properly Set Up Contact Duplication Checking
In your Kommo integration settings, select the parameters for duplication checking.
Ensure all necessary parameters are sent from the data source.
If one parameter is missing, Albato will update the most recent contact.
How to Set Up Triggers for Kommo
Log into your Kommo account.
Go to the integrations section and find Albato. Create a new connection and set up triggers in Albato.
Choose the events that triggers will respond to and configure actions for those events.